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24PETWATCH Support Ticket - BUFFALO, - 24petwatch

24PETWATCH Support Ticket - BUFFALO,

24petwatch - Pet Insurance

Created By: Budhoney's Picture Budhoney Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 1
Product: Pet Insurance

24Petwatch reps have lied to us! Feb 2, 2014 we purchased a year of insurance of both dogs; rep stated we would be covered from that point on. Our dog had surgery and the other had other things done. NO ONE has responded like they were supposed to via a phone call! No one has followed up with information asked! It's very difficult to get through to anyone, let alone leaving a message and having NO RETURNED phone calls. Now...you tell us almost 2 months later that you will not reimburse us our claims! This is absolutely criminal as we weret told we WOULD be covered the day we PURCHASED the insurance. We WANT REIMBURSEMENT OF OUR RECEIPTS OR CANCEL OUR INSURANCE AND REFUND US WHAT WE PURCHASED BY NEXT WEEK OR WE WILL BE FILING A LAW SUIT.


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