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24PETWATCH Complaint - Register your microchip elsewhere! - Chip registration
24PETWATCH Complaint

24PETWATCH Complaint

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Register your microchip elsewhere! - Chip registration


We registered our dog with 24PetWatch and we recently learned that 24PetWatch changed her ownership information without out knowledge. They insist that our dog is owned by another person (with a similar name to mine) whose name and address we have never heard of, however we have had our dog ever since the microchip was implanted. They refuse to correct this information or delete her registration because I am not the named person on the account.

We have been trying to resolve this issue for nearly a month. Each time I call, I am assured that someone will call me back. I have left numerous messages for the "supervisor" and no one has returned my calls. I am still in disbelief at how horribly I was treated on the phone today with a representative.

In case you didn't know (I didn't), you can register any brand microchip with a number of microchip registries. Even if your dog has a 24PetWatch microchip, I encourage you to register the chip with a different company with better customer service and more reliable registration records. What is the point of a microchip if the registration information can be changed to false information without your knowledge?? I am very afraid of what will happen if my dog is ever lost, since 24PetWatch will notify the wrong person.


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