24PETWATCH Comments All Reviews

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24PETWATCH Comments

arelra1 says: (3 years ago)
We have three dogs (until one of them passed) and have had all of our pets covered by 24PetWatch for 9 years. I have read all the negative comments regarding the company and I agree with all of them! The company is nothing but a SCAM! It is quick to collect the insurance premiums, but paying up on valid claims is another question! Contacting them is a major fiasco. If one has time to sit on the phone and wait for at least 45 minutes or more good for you; I don't have the time to do so and the few times I have decided to take the time to wait and speak with someone, always regarding unpaid claims, I get nothing but excuses: we have an excess of claims lately, we have hired new people but they are still in training, etc., etc. The last time I waited to speak with someone I got a guy on the phone who was not allowed to speak to anyone regarding claims originating in the state of Washington. After he informed me of his inability to speak to me, he stated he would ask his supervisor to contact me immediately. which, of course, did not happen. Is this ever frustrating? I have even contacted the head of the claims department, who at one point was actually responding to my e-mails, however, suddenly she has opted to ignore any of my communications. The company thinks that we have no choice but to stay with them due to the fact that our dogs are geriatric, however, there are companies who will insure geriatric pets and we shall contact them. I am sick and tired of having to deal with people who steal money from customers, who are rude and unprofessional and basically do not care and don't know what they doing. STAY AWAY FROM 24PETWATCH UNLESS YOU HAVE MONEY TO THROW AWAY!

Madcowboy says: (4 years ago)
This company is criminal. I cancelled my policy less than 24 hours after signing up and received a partial refund of my money. When I complained I was told that the policy was in affect for 1 business day. It took me calling 7 times that day to cancel it and when I finally talked to a real person she was rude because I had called so many times! The better business bureau needs to do something more than lower 24PetWatch's rating. It's organized crime.

Peggy01 says: (6 years ago)
I have wasted almost 3 yrs of $100 a month on this insurance which, if you ever receive a check, pays basically nothing. Can never get a rep, and had to cancel my debit card in order to cancel this insurance...MY first and WORST pet insurance experience ever!!!!

sunny7777 says: (6 years ago)
Rip off. I am actually considering a lawsuit.

lawgoddess says: (6 years ago)
Their customer service is anything but. I ordered a pet tag that I'm unhappy with. I have to wait 24-48 hours to hear from a manager to address the problem. Ridiculous. On the card that came with the item it promises that if I'm unhappy, just call and they'll fix it. Not even close. When I asked Nikki at customer service if she could record feedback from a customer to pass on, she informed me she has no ability to do that. So, do they know what the function of customer service is? Apparently not. Such a waste of time. The tag is not as promised and is damaged on receipt and I have to put even more time into dealing with it. Apparently every call/complaint has to be escalated to a manager. Am super frustrated and would never order anything from this company again. If they can't get deal with a simple tag more efficiently I'm not optimistic about their insurance or other services.

DAI7001 says: (7 years ago)
24PETWATCH - "I'm Still Waiting"

I have the QuickCare Gold 90% policy (AP0391194)through my employer. I submitted two separate claims over a month and a half ago and am still waiting for a response from 24PETWATCH. My dog's illness is clearly covered under the policy so I don't know what the long delay is. I'll wait another 2-3 weeks before I file an official complaint. I admit I'm getting concerned. I work in a large city where 24PETWATCH is offered as an employee benefit and will advise them of the service they can expect.

ckgan says: (7 years ago)
This company will Not pay when you have a claim. My cat had urinary infection with multiple positive urine cultures. Finally she died of kidney failure. 24 Petwatch did not pay! They claimed that hers was not a covered condition,even though the policy said they cover urinary tract disease and infectious disease. This company is a scam,and needs to be shut down. Is any government agency reading these/ There's been so many complains about this company!

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